Clients may verify our registration status directly in the ČNB public register of financial market intermediaries. See Section 7 for the verification link.
Hankook Insurance and Reinsurance Brokers s.r.o. is authorised by the Czech National Bank to conduct the following regulated activities under Zákon č. 170/2018 Sb.:
Hankook Insurance and Reinsurance Brokers s.r.o. is a broker and intermediary, not an insurer or reinsurer. It does not underwrite risk on its own account. All insurance and reinsurance coverage is placed with licensed insurance and reinsurance carriers.
Registration with the Czech National Bank under Zákon č. 170/2018 Sb. (implementing the EU Insurance Distribution Directive IDD 2016/97/EU) provides clients with a range of statutory protections:
Clients who have a complaint about the services provided by Renewables Re (Hankook Insurance and Reinsurance Brokers s.r.o.) may use the following channels:
Internal complaints — contact us directly:
- Email: randhir.jha@hibre.cz with subject line “Complaint”
- Telephone: +420 722 705 365
- Post: Hankook Insurance and Reinsurance Brokers s.r.o., Lighthouse Towers, Holešovice, Prague 170 00
We will acknowledge your complaint within 5 working days and provide a substantive response within 30 calendar days. Where a complaint requires further investigation, we will keep you informed of progress.
Escalation to ČNB: if you are not satisfied with our response, you may escalate your complaint to the Czech National Bank at www.cnb.cz. The ČNB has statutory authority to investigate complaints against registered intermediaries.
Hankook Insurance and Reinsurance Brokers s.r.o. maintains professional indemnity (PI) insurance as required under:
- Zákon č. 170/2018 Sb., o distribuci pojištění a zajištění (Czech Insurance Distribution Act)
- The EU Insurance Distribution Directive (IDD) 2016/97/EU, Article 10
Professional indemnity insurance provides financial protection to clients in the event of errors, omissions, or negligence in the provision of insurance distribution services. The minimum indemnity limit required under the IDD (as indexed) is maintained at all times.
Details of our PI insurer and policy are available on request to clients or counterparties with a legitimate need for this information.
Clients and counterparties are encouraged to verify our registration status directly in the Czech National Bank’s public register of regulated financial market intermediaries.
Our registration can be found by searching for:
- Legal name: Hankook Insurance and Reinsurance Brokers s.r.o.
- IČO: 02693607
The ČNB public register (JERRS) is maintained by the Czech National Bank and provides authoritative confirmation of registration status, authorised activities, and registration validity dates for all regulated financial market intermediaries in the Czech Republic.